Why Skincare Treatment Consultations Are Important

Client consultations are a necessary part of a treatment. It is also an opportunity to learn more about your client. Read on to find out more.

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Client consultations are a necessary part of a skincare treatment. They are also an opportunity to learn more about your client. It eliminates any guesswork and is your chance to do a full skin analysis. You can also start to develop a relationship with your client.

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Why Skincare Treatment Consultations Are Important

Ask your client about their skin, their expectations, and their goals.  Tell them how the treatment works and what the benefits are. Listen closely to build trust before your client commits to a treatment course. Skincare treatment consultations are a good way to guarantee satisfaction at the end of the course. Another positive about booking a course is they will rebook instantly. A face-to-face consultation allows you the opportunity to examine your client’s skin. Then you can assess the suitability of the treatment and manage their expectations.

Client Records

Consultations help to build a record of your client. You just need their permission. Always  store the information correctly and confidentially. Assess their skin over time to make sure they are on the correct treatment path. Then you will be able to recommend other treatments and products they may benefit from.

Upsell Products

It can be awkward for skincare therapists to ‘push’ retail. The good news is that consultations are the perfect opportunity to upsell products. Tell your client which products will benefit their skin so they can achieve their goals more quickly. Clients appreciate authentic recommendations. Make sure you are  transparent about suitability, costs and benefits. Sometimes clients can have adverse effects after the treatment. This is why consultation forms and notes are essential. Always keep a paper trail so you can check any contraindications that may have popped up. They are relying on your for your expertise.

Achieving the Perfect Consultation

How do you achieve perfect skincare treatment consultations? Here are our top tips:

  • Introduce yourself and explain your expertise to put the client at ease.
  • Focus your attention on the client. Make sure you are not distracted. If you seem disinterested, your client will be put off.
  • Ask questions about their skincare and lifestyle. You need a full picture of the client so you can make useful recommendations. Clients achieve the best results with a non-surgical treatment when they combine a course with a healthy lifestyle. Remind them about good nutrition, good hydration and healthy sleep habits.
  • Discuss your client’s skin goals so they have a realistic view of what the treatment can achieve for their skin. Set expectations from the get-go.

Skincare treatment consultations – and a thorough skin analysis – are the foundation of a successful treatment. Give your clients the best expert attention and your salon profits will start to grow.

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before and after skinbase hydro rebecca willshee nail and beauty specialistbefore and after skinbase hydro rebecca willshee nail and beauty specialist 2
Acne & Acne Scarring, Hydro

Rebecca Willshee Nail and Beauty Specialist

Testimonial: “JC was so low, suicidal at points. Sore, red, angry, his skin was awful, we had tried everything and doctors you name it. We reached out to Becky, who was wonderful. My son was quiet and withdrawn, lacked confidence and self esteem, and locked himself away from the world. Becky booked us in for a consultation to discuss different options of treatments and we decided the new hydro treatment would be the best option. We started the course and JC was nervous but Becky was great with him talking him through everything, step by step! As we went each time JC’s skin got better and better, but also the difference in him was huge, he was gaining confidence, shoulders back, head held high. We have watched his skin change from this red, aggressive, angry skin that was sore, acne was debilitating to him but now he is confident, holds his head up high and has even got his first job! We are so proud. When we met Becky I felt confident she would help us get his skin better and back on track but what has actually happened is skin looks amazing but to see our son gain confidence has been the biggest win! Teens often get pushed aside, put on string meds and told “it’s just your age” but this isn’t what they want to hear, but The SkinBase treatments Becky has done has changed his life! We cannot thank you enough Becky! JC is continuing with the treatments as it still gets the odd breakouts but the scarring is still improving week in week out. The hydro Facial is just amazing and we cannot recommend it enough and of course Becky and her passion for skin and helping people is wonderful!”